Only for Expert in Public Administration (Texas), (comprehinsive exam) Assignment - 3

Only for Expert in Public Administration (Texas), (comprehinsive exam) III part - Assignment Example These leaders should also have the ability to be patient and tolerate wide range of consultative exercise to represent and adjudicate effectively on laws that they fully comprehend. Above all, these leaders are suppose to be sober minded so as to allow for rational, objective, and impartial contribution during debates for which laws and legalities are enacted. Local governments are normally in charge of providing services to the public and this is more pronounced in the major urban areas than in rural areas. Among the services that are offered by the local authority includes; provision of packing places, general hygiene in towns which involves collecting and safe disposing of the waste, provision of cemeteries, maintenances of the street lights are some of the major services that are offered by the local government (Rabin, Hildreth, & Miller, 1998). It will be in agreement then that for the provision of these services to take place, there must be funding for the local authority thus some of the sources of funding for the local authority includes; One of the major sources of funds for the local government is the tax collection charged on the provision of services like car parking, land rates, sign post rates, and collection for garbage dispose among others (Rabin, Hildreth, & Miller, 1998). Local authorities also do collection of their revenue from licensing of businesses within their areas of jurisdiction, business permits and receipts issues for major function held in their areas of control are charged. Local authorities can also organize recreation facilities for the public, these includes; children recreation centers, pubs, restaurants and meeting places. Finally, local authorities can also be given fund directly\y from the central government in event that they want do major undertakings like construction of major roads within the town (Rabin, Hildreth, & Miller, 1998). This is the most fundamental part of driving the agenda of any forma l organization. The

Initial Condition Report- Environment- Farming Assignment

Initial Condition Report- Environment- Farming - Assignment Example â€Å"Agri-food systems research theorizes two separate and unequal food systems based on the competing values, differential social and environmental impacts, and unequal power relations.†1 Of these, the first type is the industrial agriculture which can be characterized as being more financial or capital oriented, and is generally large-scale in nature, shows high productivity, and is â€Å"mechanized with monocultural cropping systems† that has links with the local, national and global market, as for example the Washington apples.2 The second form is the sustainable agriculture, which is distinguished as compact, region-specific process agricultural practice in order to meet the requirements for food while also protecting and complementing the surrounding environment and working towards elevating the quality of lives of the residents of that particular locality (as seen in Puget Sound).3 To comprehend the agri-food system within the Puget Sound region, it is necessary to take a firsthand stock of the existing agricultural system within this region. Fig 1: This shows a rather depressing picture, where we find that till 1997 in the region of Puget Sound, the scenario pertinent to agriculture is not very encouraging. More than 20% of the agricultural lands (amounting to about 100000 acres) have been lost or put to other use in the region, within a short period of only fifteen years, 1982 to 1997. There has been a decrease in the number of farms (nearly 25%) in this region during the same time-frame.4 According to this report, smaller farms are disappearing fast, while there has been a slight increase in the larger farms; however the report shows us that less number of young people are entering into this farming business.5 Later available figures of the Pierce County and the Snohomish County show us that, after 1997, especially in the years 2002 and 2007, the farming situation in Snohomish County is comparatively better, and shows slight increase in the number of farms (fig 2-a), and land in farms (fig 2b), The Pierce County however shows figures that continue to reflect a downward slide. In the context of the decreased amount of chemicals brought by the farms in the Pierce County, reflects a tilt towards an improvement in the environment and the crops produced (fig 2c and d); while Snohomish with an increasing agriculture produce, shows a rise in the use of chemicals by these farms, which may prove to be detrimental for the environment. (fig 2c and d). Hence, the focus should be on producing local crops that are organic in nature, that is, crops grown without the use of any chemical fertilisers. Number of Farms 1997 2002 2007 Pierce County 1616 1474 1448 Snohomish County 1819 1574 1670 Fig 2 (a): Source; Census of Agriculture Land in Farms (acres) 1997 2002 2007 Pierce County 61689 57224 47677 Snohomish County 72882 68612 76837 Fig 2 (b): Source; Census of Agriculture Number of Farms purchased chemicals 1997 2002 2007 Pierce County 560 510 425 Snohomish County 444 388 454 Fig 2 (c): Source; Census of Agriculture Total expenses for chemicals 1997 2002 2007 Pierce County $870,000 $1,044,000 $707,000 Snohomish County $722,000 $721,000 $1,501,000 Fig 2 (d): Source; Census of Agriculture The sharp fall in the agricultural produce in the Puget Sound region is owing to the fact that the farm products are liable to be

Customer Satisfaction in the Singapore Hotel Industry

Customer Satisfaction in the Singapore Hotel Industry Introduction Hotel is one of the most important organizations in the field of tourism industry in providing service. Therefore, they play a full role in improving and expanding the tourism industry and also in improving and developing economic circumstance. Today, customer satisfaction is a specific requirement for the improvement of service organizations such as hotels, and increase profitability. Thereby maintaining the system of measurement and evaluation of customer satisfaction is one of the most important aspects of improving the quality, but the basic needs of the recent organization. On the other hand, by expanding the borders of the global village, the need for only standard regulations to assess the quality of certain products and services, is to measure the situation of the organizations in the international market competition, may be felt more than ever Study background Customer satisfaction is a business philosophy, is a measure of how products and services offered by a company meet or exceed customer expectations. It is considered an important indicator of performance in business and is part of four of the Balanced Scorecard. Customer satisfaction with a companys products or service is often seen as the key to a companys success and long term competitiveness (Klee, 1998). Identify and forecast customer demands and to be able to meet them is important to achieve customer satisfaction. Due to the costs of attracting new customers costs more than retaining existing customers, to be successful managers must focus on retaining existing customers, effective implementation of policies Customer satisfaction and loyalty. This is especially true in the hotel industry. Today, managers in the hotel industry is facing one of the most important challenge is to provide and maintain customer satisfaction. Consequently, quality of service has become a factor important in the overall tourism experience, and one which ultimately dictates the success of the tourism business (Kandampully, 2000). According to Lewis and Booms (1982), service quality is measure of how well the service delivered matches customer expectations. Positive relationships can make higher commitment of customers and increase their rate of return. Long-term relationships between customers and hotel is becoming more important as the positive correlation between overall satisfaction levels of visitors and their ability to return to the same hotel. Hotels are increasing their investments to improve service quality and perceived value for customers to achieve customer satisfaction and loyalty better of them, thus achieving a better relationship with customers. Competition is increasing dramatically as variety of hotel industry; hence, the hotel management has always tried hard to provide the best service quality and the best satisfaction for customers in the hotel industry including hotels in Singapore. Study area This report covers of the main literature on customer satisfaction and retention in the hotel industry in Singapore. The hypothesis of the report will research based on the issues of the customer satisfaction and how a hotel management use effective policies to providing services and goods with a high quality to satisfy the customers and go through a lot of effort in maintaining their customer satisfaction, develop and make profits in their business focusing on Singapore area. Research structure The report focus mainly on Customer satisfaction emphasize on the area of hotel industry in Singapore. First chapter introduces background of the Customer satisfaction and briefly summarized importance of relevant issues. Second chapter identifies customer satisfaction in the hotel industry, purpose applying the best strategies to provide quality services to customer, reasons why need to maintain old customers and attract new customers. How to build customer loyalty, hotel attributes what services to customers and the legal regulations, strategic considerations will be explained. And fourth chapter concludes the best methods to proposing improvements in customer satisfaction management in the hotel industry. Research objectives The aims and objectives of this research are: What is customer satisfaction and how to achieve it? Hotels need to adopt effective strategies and create product attributes to customers to satisfy them. How the service quality related to customer satisfaction? Provide good service quality will gain customer satisfaction. Definition of customer loyalty and how to remain customer loyalty? To gain customer loyalty, hotel needs to have a good relationship with customers. What services quality is hotel need to provide to customer in order to get customer satisfaction, loyalty and repeat patronage? Cleanliness, location, security, room rates, service quality and reputation or chain of hotels. CHAPTER 2 / LITERATURE REVIEW 2.0 Introduction of main issues In todays competitive market, the company provides services throughout the world effort to achieve a better position than its competitors through the only advantage to please their customers satisfaction and therefore retain their loyalty. On the other hand, customers are always looking for suppliers of goods and services of better quality and meet their expectations. But most vendors are now providing quality products with relatively equal, so customers always have multiple choices Therefore, in the hotel industry, considering the quality of service and customer satisfaction is very important, so it is necessary to adopt appropriate measures and procedures for recognition and improvement many services as possible to meet the hotel guests and customers. Analyze Customer satisfaction in hotel industry Customer satisfaction is an important topic for both researchers and managers, because of high levels of customer satisfaction leads to an increase in repeat patronage among current customers and aids customer recruitment by enhancing an organizations marker reputation. Being able to successfully judge customer satisfaction levels and to apply that knowledge are critical starting points to establishing and maintaining long term customer retention and long term competitiveness (Yuksel and Yuksel, 2002). Customer satisfaction brings many benefits, the satisfaction increases of customers retentions and customers retentions is dependent on the nature of the relationship between the parties which are also affected by the service delivered. Satisfaction is an overall customer attitude towards a service provider, or an emotional reaction to the difference between what customers anticipate and what they receive (Zineldin, 2000), regarding the fulfilment of some need, goal or desire. For most products, services and aspects of performance can be made to reflect objectively measured. Some customers may be taken to a house fit their criteria, but not suitable to the taste of individual customers to assess customer service as uncomfortable as they do not see a list of their choice. Kano, Bentler and Li-tze (1984) developed a model to categorize the attributes of a product or service based on how well they are able to satisfy customer needs. Consideration of the Kano model, we can see how it might not be enough to just satisfy customers by meeting their needs and performance basis only. In a highly competitive marketplace, organizations need to adopt strategies and to create product attributes targeted specifically at exciting customers and over satisfying them (Tan Pawitra, 2001). In the real estate to please and satisfy customers, agents will need to have a comprehensive knowledge and extensive list of all the local area. In essence, it is the experience and attitudes of individuals closest contact with customers that are likely to affect whether customers are satisfied and ready to go back to the company. It is also the people in direct contact with customers who determine who the retained and satisfied customers are, and their experience determines how they treat the customers (Hansemark Albinsson, 2004) thus impacting on the service quality delivered Advantages of providing good Service quality to customers The concept of service quality as a whole building is large and diverse. The theory has been elaborated on by many researchers. Berry, Parasuraman and Zeithaml (1985) write service quality as perceived by consumers stems from a comparison of what they feel service firms should offer with their perception of the performance of the firm providing the services. . Quality of service received is considered as the degree and direction of the difference between the perceptions of consumers. For example in real estate, this is what customers expect from the agent compare to which is actually distributed by that agent. In real estate, that interaction occurs from the moment the client and agent speak either verbally or electronically. It is evident that research on goods quality is inadequate in the service field, which has three inherent characteristics: intangibility, heterogeneity and inseparability between production and consumption (Berry, Parasuraman and Zeithmal, 1985). In this scenario, providing high quality services and improving customer satisfaction are widely recognized as fundamental factors boosting the performances of companies in the hotel and tourism industry (Barsky Labagh, 1992; Le Blanc, 1992,; Le Blanc et al., 1996; Stevens et al., 1995, Opermann, 1998). Hotels with good service quality will ultimately improve their profitability (Oh Parks, 1997). In a competitive hospitality industry which offers homogeneous services, individual hoteliers must be able to satisfy costumers better than their counterparts (Choi Chou, 2001). Strategies to maintain customer Loyalty There are three ways to determine customer loyalty that are Behavioural measurements, attitudinal measurement, and Composite measurements The measurements considered appropriate behaviour; buying behaviour is repeated as an indicator of loyalty. One problem with the approach to repeat purchase behaviour is not always the result of a psychological commitment to the brand. For example, a traveller can stay at the hotel because it is most convenient place. When a new hotel opens on the street, they switch because the new hotel offers better value. Therefore, repeat purchase does not always mean that commitment. Attitude measurement use attitudinal data to reflect the attitudes and psychological feelings associated inherent in loyalty. The attitudinal measurements are concerned with the sense of participation, loyalty and faithfulness. There are instances when a customer holding a favourable attitude for a hotel, but he or she does not stay at the hotel. One can appreciate a hotel, recommend the hotel to others, but feel the hotel for him too expensive to use on a regular basis. The above approaches measure loyalty uni dimensionally. Composite measurements of loyalty combine the first two dimensions and measure loyalty by customers product preferences, propensity of brand switching, frequency of purchase, regency of purchase and total amount of purchase. The use of both attitude and behaviour in a loyalty definition substantially increases the predictive power of loyalty (Pritchard and Howard, 1997). Two-dimensional composite method has been applied and supported as a valuable tool for understanding customer loyalty in many fields, such as retail, entertainment, luxury hotels and airlines. For this study, customer loyalty is customer attitude favourable to the company, committed to purchase products or services, and introduce products to them. According to a survey carried out by Barsky Nash in 2006, regarding the main hotel chains worldwide, between 2002 and 2005, the importance of loyalty programs for guests decision on where to stay increased from 32% to 34%. Although the search for new locations is certainly the most important factor for many tourists, several studies highlighted that there is a good portion of customers that chose to repeat their holidays destination, showing a certain degree of loyalty (Oppermann, 1998; Fyall et al., 2003). According to the study of loyalty found that, there are five major factors affecting the repetition of trip to the same tourist place. They do not want to make wrong choice when choosing the other tourist destinations. They want to meet those familiar. The emotional affection to a specific place. The possibility to explore the place better, and want to recommend the place to others. Customer satisfaction is the starting point to build customer loyalty, so a long term relationship. This creates a loyaltys stock in enterprises to improve corporate image. Strengthening relationships with customers leads to repeat patronage. On the other hand, an unsatisfied customer may represent a danger to the enterprise. A research, conducted by Cherubini (1997), shows that only 4% of unsatisfied customers complains to the business explaining the reason of their unsatisfaction, and each client who doesnt officially complain generates a negative WOM which can involve also 1000 people. Important role of Hotel attributes Research into hotel selection criteria has focused on the relationship between customer satisfaction and service quality of services and facilities. Because of the intangibility, inseparability, variability, and perishables of service, consumers perception of satisfaction criteria may include contextual cues that they use to evaluate the service quality and to make decisions about future patronage, whether or not they experienced the hotels products and services before (Bitner, 1990; Parasuraman et al., 1985). Alpert (1971 and Kivela (1996) viewed consumer product and services as a bundle of attributes, or features, and benefits, and stated that those attributes that directly influence consumer choice are termed determinant attributes. These attributes, which may be different from competitors services, may be important factors in determinant consumers intention to purchase in the future. Wuest et al. (1996) defined perceptions of hotel attributes as the degree to which travellers find various services and facilities important in promoting their satisfaction with hotel stays. To get loyalty and value than other competitors, suppliers must be able to achieve a high level of customer satisfaction for services provided. There have been many studies on the needs and characteristics of tourists. Reviews of literature that most travellers would consider following hotel attributes when giving the hotel choice decision: cleanliness, location, security, room rates, service quality and reputation or chain of hotels. Atkinson (1988_ found that cleanliness of accommodation, followed by safety and security, accommodation value for money, and courtesy and helpfulness of staff were the top attributes for travellers in hotel choice selection. Hoteliers need to fully acknowledge which service attributes are most likely to influence customers choice intentions (Richard Sundaram, 1993). Customer satisfaction practices can help them to identify the crucial favorable word of mouth (WOM) publicity (Berkman Gilson, 1986; Choi Chu, 2001; Fornell, 1992; Halstead Page, 1992; Knutson, 1988; Pizam, 1994). A satisfied guest promotes positive WOM at no cost for the enterprise and with effect and credibility that are superior to those of conventional advertising (Lee et al., 2006, Tarn, 2005, Villanueva et al., 2008). WOM effect is also amplified by the World Wide Web (Dominici, 2009; Trusov et al. 2009). CHAPTER 3 / CONCLUSION 3.0 Conclusions Hence, both exploring the importance for customers of single attributes in hotel selection and to systematically survey their level of satisfaction are indispensable. Research on the topic of guests leads to negative evaluations of the hotel, thus restricting the chance of repeat patronage guest satisfaction, which translates into the consideration of whether or not customers will return to a hotel or advice it to other tourists, is pivotal to the success of the hospitality business. Neglecting to pay attention to those hotel attributes considered most important by. CHAPTER 4 / REFERENCES

Dreaming of Home Essay -- Personal Narrative Descriptive Dreams Essays

Dreaming of Home Everyday, after waking up, I realized that I had been dreaming about home again. I lay staring at the ceiling for a moment or two. Then, dragging myself from the bed, I walked to the window and threw open the curtains. The wide open space of the New Mexico high desert stared back blankly at me. The cobalt blue skies, peach colored Sandia Mountains and endless waves of sagebrush and juniper stood in stark contrast to my dreamscape. For the past eight years, my first view of the day was this one. But today was different. Today, I was going home. I grew up in Dublin in the 1970s. To understand how that shaped the person I am today, you have to understand something about Ireland at that time. It has been said by someone a lot more insightful, and perhaps more cynical than me, that the 1960s didn't reach Ireland until about 1975. So I grew up in a time of great change, where the old social norms were being challenged and cast aside. Of course, in my growing years, I didn't always understand this. I viewed Dublin through the eyes of a child. I led a fairly sheltered existence, the eldest of seven children. My parents were country people and had moved here after the birth of my first sibling, Paul. My father worked in the construction industry and construction jobs were much more plentiful here than in the backwaters of Wicklow where he was born and bred. My mother was from the West, born in County Clare and was the daughter of a farm laborer. Her father, Patrick Murray, had moved where the work was too, and had ended up settling and eventually retiring in Wicklow. This was where my parents met and where I had come into being. Our days in Dublin were regularly punctuated by trips to the country to visit my gr... ... We were old friends and lovers, learning that what it was to know one another again and tentatively finding our way back into each others lives. I still love Dublin, but I realize now that I love it despite itself and not because of itself. I think, perhaps, that is how it's always been. And a strange thing happened. I awoke one morning to find myself back in my bedroom, back in New Mexico. My wife lay sleeping beside me, lost in her own dreams. The house was quiet. I walked once more to the window and opened those curtains. The room was immediately filled with warm, brilliant sunlight. The sky was that same fantastic shade of blue and the Sandia Mountains glistened as ever in the early morning light. I gazed out across the waves of sagebrush and juniper and realized I had not dreamed of home. Looking back to where my wife lay sleeping, I realized I was home.

Interview Questions for Manager Profiles Essay

Q1.What do you think are the challenges for Hero MotoCorp at this moment? Q2.What steps would you take to meet the challenges? Â  Q3.Describe a situation in which you were required to handle an unsatisfactory customer. Q4.How has your previous company benefited from you? Â  Q5.What are the most important skills that are required for this job profile? Which of these do you have and don’t have? Q6.What life lessons does a management degree teach? Â  Q7.Tell us about a time when, as a team leader, you had to deal with a difficult situation professionally. How did you solve the issue keeping the team members in purview? Q8.What are the two significant trends in the two wheeler industry today? Q9.Describe a situation when you had to convince a non-supporting team member to consider your plan of action. Q10.What was your specialization in your management studies? Q11.What was going on in your mind when you decided on the management specialization subjects? Q12.How has your previous job experience helped you personally and professionally? Q13.Describe your usual work week. What kinds of works do you do as a manager? General Interview Questions for Hero MotoCorp Ltd Q1.Tell us something about yourself. Q2.What are your hobbies? Q3.What is your vision for Hero MotoCorp? Q4.How did you come to know about Hero MotoCorp? What made you apply here? Q5.Give us reasons why you want to work in this company and not any other. Q6.How do you think will you make a difference in the company? Q7.Which product or service of Hero MotoCorp interests you the most? Why? Q8.How do you see yourself 5 years from now? Q9.What is your expectation in terms of salary? Q10.Tell us about the competitors of Hero MotoCorp. How do these competitors rate in comparison to this company? Q11.How would you describe your role in Hero MotoCorp, if you are hired?

Child Is The Father Of Man

The child-life is a hiding place of mans` power where man must seek it with all his mature faculties. Our tradition asserts that â€Å"Home is the best school and parents are the first and best teachers†. This thought has been a continuous source of inspiration for our society to protect the creative and spirited life of the child.Today, the situation is absolutely averse. Growing restlessness and stress in small kids is something very strange but a harsh truth, which was not existent in past times. When our parents or their parents tells how easy, joyful and carefree their childhood was, it seems to our coming generations as a fairy tale, not possible in these days. Erich Fromm once said that â€Å"the danger of the past was that men became slaves but the danger of the future is that men may become robots†, and that is what we are beginning to face.We are living in an age where there is no scope in our life-style which can nurture and evolve self-born genius in every c hild. Parents think it normal to admit child in school very early where within a few months small becomes an obedient bull to carry the load of heavy school bag upon their back. We people appreciate this pattern very well on the name of education without being bothered that it has been killing the innocent spirits and dormant potentials before they get manifest.‘A child,’ said William Wordsworth, a famous poet, ‘is the Father of Man’. What he means here is that everyone`s mature imagination faintly follows out the traces of the childish-fancies, innocence and wonder visions?Sources of joy and fun play and merriment in the past are now supplemented mechanically by video-games and computers. Conventional ways of growth i.e.-idea of building character in manifolds is un-deliberately forsaken. Young-ones are temped to emulate their all habits from these unscrupulous resources with disastrous consequences. Together with this they come to know all the tact and ug ly information in a very tender age, what they really should not. Such unwanted things fed into the young minds, ultimately stifles the possible manifestation of the right conduct, characters and inherent creativity.The worst role in un-shaping the tender mind is played by our modern pattern of education through unsystematic institutional body. Displaying the meaning of education in terms of marks, grades or merits has increased immense pressure on the young learner, which not only brushes aside all the creative faculties but also leads young ones often to emotional and mental breakdowns. Every year after results we meet with such news that a boy or girl has committed suicide after unsatisfactory performance.There is a must situation today that thinking people within educational regulatory bodies and in our society together rise to resolve this serious but long neglected problem. It is true that in our world today, to discriminate what is going on right track and what is not, becaus e everyone claims to be on right direction. But, a simple question always remains to be answered that if we are really heading correctly then why we reach at wrong ends.Does it not signify that there is a need of great introspection, yes we do? This is so because regarding this problem, no policy or educational reform alone would be able to mould and protect the healthy future of child unless it is decided individually ‘for what are we marching forward’, what is the result of such a bone-broken hard work due for a small child. To gain what values in life we indulge him in such un-deliberate state of affairs.It is true that to resolve it means to swim against the tide, but if we want to save our children from becoming robots and if we want this phrase ‘Child is the father of Man’ to remain true in the test of time, we must have to penetrate, introspect and work positively, for there can be no better way than this.